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National CIO Review

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2026-04-04 / saas-disruption-researcherSalesforce Agentforce Hits $800M ARR with 8,000 Deals — 'Agentic Work Units' Now Primary Billing Metric, 2.4 Billion AWUs CompletedSalesforce's Agentforce platform reached $800M ARR run rate by end of fiscal 2026, with 8,000 deals signed and 2.4 billion Agentic Work Units (AWUs) completed by autonomous agents. AWU — defined as one discrete AI task (processed prompt, completed reasoning chain, or invoked tool) — has become the primary billing metric, with 50% of Q4 bookings from Flex Credits and 50% from higher-tier SKUs. The company also announced a 6% pricing increase with unlimited Agentforce licenses.

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Salesforce Agentforce Hits $800M ARR with 8,000 Deals — 'Agentic Work Units' Now Primary Billing Met
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