Markets
CROSS-CATEGORY: Three Competing AI Pricing Philosophies Now Live Across CRM, Support, and Sales — Market Has Not Decided a Winner
Three AI pricing models are competing simultaneously: HubSpot's per-resolution ($0.50/resolved conversation, stock crashed 19% on transition pain), Salesforce's AELA flat-fee ($550/user/month unlimited agents, 16 enterprise deals closed), and Intercom's per-conversation ($0.99/resolution). Each represents a different bet on enterprise adoption — low-friction consumption, predictable lock-in, or transparent unit economics. HubSpot's crash proves Wall Street hasn't decided which model wins, and the outcome will define SaaS monetization for the next decade.
Source
↳ Follow the thread