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Gartner Study: AI-Driven Layoffs Fail to Generate ROI — 'People Amplification' Strategy Wins Instead
A Gartner survey of 350 global executives (all at $1B+ revenue companies with deployed AI agents) found no correlation between workforce reductions and higher ROI from autonomous operations. Companies with the highest returns used AI for 'people amplification' — making workers more productive — rather than replacement. Gartner's Helen Poitevin stated 'many CEOs turn to layoffs to demonstrate quick AI returns; this disposition is misplaced' and predicted autonomous business will be a net-positive job creator by 2028-2029.
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