Freshworks Unveils AI Agent Studio with MCP Gateway for No-Code Custom Agent Creation
GlobeNewsWire·medium signal
Freshworks launched AI Agent Studio within Freshservice on May 14 at its Refresh conference, enabling no-code creation of custom AI agents or deployment from a pre-built library. Key differentiator: an MCP Gateway connects agents to third-party tools like Notion, ClickUp, and Linear without custom coding. HRIS integrations with Workday and Rippling support onboarding-to-payroll workflows. Freshworks data shows 47% of IT tickets arrive outside business hours with SLA rates falling 5%, making autonomous agent resolution critical.