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Drive-Thru AI Chatbots Scaling Past Pilots at McDonald's and Wendy's
The Verge reports on AI chatbot ordering systems moving from pilot programs to widespread deployment at major fast food chains including McDonald's and Wendy's. The drive-thru is framed as a uniquely constrained and measurable proving ground for voice AI in commerce — limited menu, short interactions, high volume — making it an early indicator of how conversational AI will penetrate service industries. The piece argues this is 'just the beginning' of AI-mediated consumer transactions.
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