ServiceNow Autonomous Workforce: $2.85B Moveworks Acquisition Bears Fruit

ServiceNow Newsroom·medium signal

ServiceNow launched "Autonomous Workforce" combining Moveworks' conversational AI with ServiceNow's workflow platform. 250 mutual customers, 5.5M employee users already on both systems. The product shifts employee interaction from portals and tickets to natural-language-driven workflows. ServiceNow is also targeting CRM through agents rather than screens. The $2.85B Moveworks acquisition (its biggest ever) plus $7.75B Armis and $1-2B Veza deals total ~$12B+ in AI acquisitions — the clearest sign