Zendesk Launches Autonomous Service Workforce at Relate 2026: $1.50/Resolution Outcome Pricing, Voice AI in 60+ Languages

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At Relate 2026, Zendesk unveiled its Resolution Platform powered by AI agents trained on 20 billion ticket interactions, shifting to verified outcome-based pricing at $1.50 per automated resolution (committed) or $2.00 PAYG. Every charged resolution is double-verified — once by the resolving agent and independently by a dedicated AI evaluation model. The platform now includes Voice AI Agents with mid-conversation language switching across 60+ languages, a no-code Agent Builder, and expanded MCP support — Zendesk's internal 'Zen on Zen' deployment shows 60% autonomous resolution rate, 30% manual ticket reduction, and a doubling of transactional NPS.