Markets
AI Customer Support Market Reaches $15.12B in 2026 — Pricing Spans 20x Range From $0.10 to $2.00+ Per Session
The AI customer support market is projected at $15.12B in 2026, with the broader AI agent market growing from $5.25B (2024) to $7.84B (2025) toward a projected $52.62B by 2030. Pricing varies by a factor of 20: Freshdesk at $0.10/session, Fini at $0.69/resolution, Zendesk at $1.50/AR, and Salesforce Agentforce at $2.00+/conversation. The extreme pricing spread signals a market still finding equilibrium — winners will prove resolution quality and measurable outcomes, not just deflection rates.
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