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CROSS-CATEGORY: Enterprise Platforms Diverge Into Three Agent-Access Models — SAP Blocks, ServiceNow Meters, Salesforce Opens
Three competing strategies have crystallized for how enterprise platforms handle external AI agents accessing their data. SAP blocks autonomous agent access entirely (API Policy v4/2026), forcing customers through SAP-endorsed Joule. ServiceNow meters through Action Fabric with per-action pricing (Claude as launch partner). Salesforce opens via MCP/A2A standards with multi-agent orchestration. Workday and Datadog (5K daily / 50K monthly cap) fall between metering and restriction. This is the most consequential architectural split in enterprise software since cloud vs on-prem — it determines whether AI agents are citizens or toll-paying visitors inside the enterprise stack.
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