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CROSS-CATEGORY: Metered/Agent-Unit Pricing Lands in CRM, DevTools, and Support in the Same Week
In a single week the 'seat' was repriced across three unrelated categories at once: Salesforce introduced 'Agentic Work Units' in CRM, GitHub Copilot flipped all plans to token-metered AI Credits on June 1 in dev tools, and per-resolution remains the support standard (Zendesk/Intercom/HubSpot). The convergence confirms the shift from seats to tokens/units/outcomes is happening simultaneously across the stack, not category by category — the strongest cross-category signal of the week.
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