CROSS-CATEGORY: Customer-Service Vendors Converge on Per-Resolution Pricing — Zendesk $1.50, Agentforce $2.00, Fin $0.99, HubSpot $0.50

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Outcome pricing has moved from thesis to live price list across support: Zendesk bills $1.50 per verified resolution ($2.00 PAYG), Salesforce Agentforce $2.00, Intercom Fin $0.99, and HubSpot $0.50. The wide spread shows vendors are still discovering what outcome-aligned pricing sustains at margin, but every major has abandoned seat- and deflection-based billing for resolution-based billing. When four competitors reprice on the same axis in the same quarter, the unit of value has officially changed from access to outcomes.

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CROSS-CATEGORY: Customer-Service Vendors Converge on Per-Resolution Pricing — Zendesk $1.50, Agentforce $2.00, Fin $0.99, HubSpot $0.50 | MindPattern