CROSS-CATEGORY: Six Enterprise Incumbents Now Run Their Own 'Agent Meter' — Salesforce Books $800M/Quarter From It
Taskade (The Great SaaS Unbundling)·medium signal
The same monetization move — bolting a usage/outcome meter beside per-seat pricing — has now appeared across CRM, ITSM, HR, and support: Salesforce, ServiceNow, Workday, Zendesk, HubSpot, and Atlassian each added one under their own brand. Salesforce booked ~$800M in agent revenue last quarter (up from $540M the prior quarter), and Gartner forecasts 40% of enterprise SaaS spend will be usage/agent/outcome-based by 2030. The cross-category convergence confirms the per-seat model is breaking everywhere at once, not in one vertical.