Salesforce to Acquire Fin (Formerly Intercom) for $3.6B to Boost Agentforce

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Salesforce signed a definitive agreement on June 15, 2026 to acquire AI customer-service company Fin (formerly Intercom) for roughly $3.6 billion, adding ~30K AI customers. Fin's AI Agent resolves queries across chat, email, WhatsApp, SMS, phone, and Slack using its proprietary 'Apex' support model. The deal complements Agentforce (which hit $1.2B ARR in Q1 FY27, up 205% YoY) and closes in Salesforce's Q4 FY27.