Dispatch
ServiceNow Cuts Hundreds, Crediting 'Real AI Efficiencies' — Its First Layoffs After a No-Cuts Pledge
ServiceNow laid off hundreds of employees in a June restructuring while explicitly attributing the move to 'real AI efficiencies,' marking its first cuts since CEO Bill McDermott's 2023 'no job cuts' pledge. The reductions hit solution consulting, sales, product marketing, and learning & development, following the earlier elimination of the company's QA function. It is another concrete data point that AI-attributed headcount reductions are now reaching profitable enterprise-software incumbents, not just struggling firms.
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