CallMiner Adds Real-Time AI Agent-Assist to Its Conversation-Intelligence Platform

MarTech·low signal

On June 25, 2026, CallMiner shipped real-time AI features that guide contact-center reps during live customer calls, including the ability to query an internal knowledge base for answers mid-conversation. It is part of the broader shift from post-hoc conversation analytics to in-the-loop, real-time agent assistance in customer service. Single-source and incremental, but a concrete production deployment of real-time retrieval-augmented assist.