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SaaStr's Salesforce Bill Jumped 83% While Human Seats Fell to Two — and Its Agents Quietly Churned It Off Notion
SaaStr went from 10+ human Salesforce seats a year ago to 2 human seats plus 1 API seat, yet its bill rose 83% because 20+ AI agents now hit Salesforce ~100x more than humans ever did — paying for data calls and agent actions, not seats. Meanwhile the workflows that lived in Notion (notes, wikis, trackers, dashboards) got absorbed by agents building real-time interfaces on Salesforce and Slack, so SaaStr 'stealth-churned' off Notion without ever deciding to leave. The warning for SaaS: seats stay on the invoice but usage already left, and the revenue hit is locked in but lagging until renewals reprice.
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