Salesforce Agentforce Help Agent hits GA in July with $2 pay-per-resolution pricing

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Salesforce's Help Agent — a prebuilt service agent on the Agentforce platform, connectable to company knowledge, actions, and web/text/voice channels in minutes — is generally available in July 2026, paired with a new outcome-based price of a flat $2 charged only when the agent autonomously resolves an issue end-to-end. The pay-per-resolution model is a concrete instance of the per-outcome pricing convergence tracked across enterprise agent vendors. It lowers the deployment bar for customer-service agents while shifting vendor incentives toward actual resolution rather than seats.