Agents
Microsoft's Sales Agent and Service Agent reach general availability across Microsoft 365 Copilot and Dynamics 365
Microsoft brought Sales Agent and Service Agent to general availability in early July 2026 (Service Agent GA June 30, Sales Agent GA July 2), running inside Microsoft 365 Copilot, Outlook, Teams, and Dynamics 365, grounded in live CRM data through an MCP foundation and powered by 'Work IQ.' Sales Agent logs takeaways, objections, and commitments straight into CRM fields without app-switching; Service Agent handles case summaries, knowledge discovery, and service actions like updating cases. Importance is low: the GA is ~10 days old and widely reported — included as a marker of enterprise agent GA cadence, not as breaking news.
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