Agents
PwC and OpenAI partner on agentic customer engagement with a dedicated Center of Excellence
Announced July 16, the partnership packages agentic contact-center and front-office deployments as professional services with domain playbooks, plus a joint Center of Excellence. The signal is less about the technology than the channel: the Big Four wrapping agent deployments in delivery services is how enterprise agent adoption actually scales past pilots. Single-source announcement with no disclosed customer count or contract value, so treat the scope as unverified.
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