Sanofi Is Pulling 80% of Its Workloads Out of ServiceNow Into an In-House Platform Built With Cursor and Claude Code

Matterfact (Weekly SaaS/Software Podcast Recap)·high signal

Sanofi is moving roughly 80% of its ServiceNow and adjacent app workloads onto a custom internal platform called Concierge, built with Cursor and Claude Code, targeting ~$10M in savings. This is the first large-enterprise, named instance of agentic coding tools being used to displace a system-of-record vendor rather than merely automate around it. For builders, the signal is that the build-vs-buy line moved: the workflow layer above the system of record is now cheap enough to own.