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Building a WhatsApp CRM: the CRM was 80%, WhatsApp's API lying was the other 20%
A founder documents the specific failure modes of building on WhatsApp's Business API — the CRM logic was the easy portion, while getting WhatsApp to behave consumed weeks of debugging. The post enumerates concrete landmines where the platform reports success while silently failing. It's a good reminder that in agent and automation products the integration surface, not the model or the app logic, is where the schedule actually goes.
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