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The Same Company That Cut 80% of Its Seats Says You Still Need a CRM — And Killed Notion Instead
In a companion July 21 post, SaaStr argues against the 'give the agents a Postgres database and let them rip' position with four concrete failure modes: 20+ agents each reinvent business rules without shared logic, downstream billing/BI/marketing systems need a canonical record, humans still need pipelines and stages as an interface, and permissions/audit trails are what contain agent mistakes. Notion was dropped entirely — 'our AI agents don't care' — with wikis and trackers migrating to AI-built dashboards on Salesforce and Slack. The displacement pattern isn't 'SaaS dies,' it's 'system-of-record survives, workspace/collab layer dies first.'
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