Markets
Stripe Analyzed 1M Disputes: Issuing the Refund Through Stripe Is Worth +63 Percentage Points on Win Rate
Stripe published a July 21 analysis of evidence packets from one million 'product not received' disputes over 16 weeks. For physical goods, delivery confirmation alone adds +27pp to win rate, a GPS delivery map adds another +15pp, and a signature +2pp — 44pp combined. For digital goods, a refund issued through Stripe is worth +63pp versus +6pp for store credit, and usage logs +10pp. Timing matters as much as content: evidence filed after delivery confirms is worth +27pp versus +2pp while still in transit.
Source
↳ Follow the thread