Salesforce's Live Pricing Page Now Carries Six Concurrent Buying Models, With Help Agent Resolutions at a Flat $2 Going GA This Month
Agentforce Help Agent and the Customer Service Portal reached general availability in July '26 with pay-per-resolution pricing: a flat $2 charged only when the agent resolves an issue autonomously start to finish, with no charge if the customer escalates or leaves unhappy, and Data 360 plus Agentforce unmetered during the interaction. The live pricing page now lists that $2 resolution SKU alongside five other models — Flex Credits at $500 per 100k, $2 per conversation, a $5/user/month Agentforce User License, $125/user/month Flat Fee Access, and $0 Foundations. Six simultaneous ways to buy the same capability is not indecision so much as an admission that nobody, including the category's largest vendor, knows what the unit of value is yet.
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