AssemblyAI Took Support Resolution From 10-15% to 75% in 45 Days With Agents — and Fixed Recruiting as a Side Effect
SaaStr·high signal
AssemblyAI reported that AI agents lifted customer support resolution from 10-15% to 75% in 45 days. The company also renamed its CSM function to Forward Deployed Engineer and says its recruiting pipeline went from two candidates in 2.5 months to full. The 45-day timeline is the interesting number for builders — this is not a multi-quarter transformation program, it is roughly one sprint cycle, and the org-chart change appears to have been the harder half.