Mobileye's support agent automates 66% of ticket volume at 98% accuracy, cutting resolution from hours to a minute

AWS Machine Learning Blog·medium signalXBlueskyLinkedInCopy link

Mobileye deployed a Bedrock AgentCore support agent over its Data Collection Processing pipeline, which handles thousands of daily drive-recording sessions. It now handles 66% of total support volume at 98% accuracy against a 95% target, processing 100+ tickets monthly and dropping resolution time from hours to roughly one minute. The architecture is worth copying: the internal ticketing system is unreachable from AWS, so an on-prem orchestrator extracts tickets and posts responses while AgentCore Runtime and an MCP server handle reasoning and production-data access.