ANZ warns of "scam-coaching": criminals scripting victims to talk their way past bank fraud controls

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The Australian bank is alerting customers to a rising tactic in which fraudsters supply victims with scripts, cover stories, and step-by-step instructions for defeating their own bank's security checks. The pattern turns the customer into the attacker's social-engineering proxy, which defeats controls built on the assumption that a genuine account holder answering verification questions is a safe signal. Single-source from Finextra's newsdesk and light on figures, so treat the trend claim as directional rather than quantified.