SaaStr Churned Notion After 7 Years With Zero Support Tickets — and Argues the Quietest Accounts Are Now the Most Exposed

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In an Aug 17 post, Jason Lemkin writes that SaaStr canceled Notion after seven years and he did not learn about it until a colleague mentioned it in passing on a podcast — seven years, zero support tickets, zero feature requests, zero escalations. His argument is that traditional account-health scoring is now inverted: single-job workflows with low touch are exactly what an agent absorbs first, so silence reads as safety when it actually means the product had one job left to lose. He also cites two SaaStr Pro customers who paid $300/month for six years for a discontinued product without noticing.