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ServiceTitan Cut Off Podium's Integration for ~1,000 Shared Contractors After Podium's Agent Business Hit $100M ARR
ServiceTitan notified roughly 1,000 shared customers on August 12-13 that the nine-year Podium integration ends September 15, about 30 days' notice in peak HVAC season. Podium CEO Eric Rea says ServiceTitan demanded a substantial revenue cut and a promise to stop building competing features, then went unresponsive for three months; ServiceTitan calls it a legacy partnership that failed to certify under its new post-agent partner terms. The trigger is that Podium's agent line went from zero to $100M ARR in under 24 months and expanded into call handling, dispatch and payments, turning a reputation-management partner into a field-service competitor.
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