ServiceTitan cut off Podium after nine years because Podium's agent started doing ServiceTitan's job

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SaaStr's Agents #013 reports ServiceTitan terminated Podium's integration with 30 days' notice after nine years and roughly 1,000 shared customers, triggered by Podium's agent expanding into customer interactions, scheduling and job tracking. The same episode documents SaaStr's agents writing about 40GB and 21 million records into Salesforce in 30 days, up from a 5GB baseline, which they estimate would cost roughly a thousand times less on Neon or Supabase. Their renewal agent, built in about half a day, independently picked Clay for enrichment and chose browser automation over MCP connectors on speed, producing 20-30 sponsor decks via the Gamma API.