Hacker News
A Claude Max Subscriber Was Banned for Unspecified 'Suspicious Signals' and Reinstated Two Days Later With No Explanation Either Way
A long-time $200/month Claude Max customer documented a suspension whose only stated basis was that "an internal investigation of suspicious signals associated with your account indicates a violation of our Usage Policy," with no clause cited and no examples given. The appeal path required logging back into the platform to submit an in-product form with no route to a human, and the account was reinstated on September 2, 2026 with no account of what triggered or reversed it. The author cites Anthropic's own published figure that roughly 0.37% of bans are overturned, which is the number that makes this a structural concern for anyone running agent workloads on a personal subscription.
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