AWS Shipped a Reference Build for a Voice-and-Text Ordering Agent on a Single WhatsApp Number

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AWS published a deployable multimodal ordering assistant built on Bedrock AgentCore that takes orders through text, voice notes and real-time voice calls on one business phone number. The interesting engineering is the single-channel multimodality: routing three input modes into one agent session rather than maintaining separate voice and chat stacks. It is one of the few end-to-end agent reference architectures published this week that includes the telephony path.