Agents
Salesforce claims 7 billion Agentic Work Units delivered and gives Agentforce a runtime that pursues goals over days and weeks
Salesforce announced a portfolio of job-ready Agentforce agents on 2026-09-11 spanning sales, service, commerce, employee experience and the back office, citing 7 billion Agentic Work Units delivered across Agentforce and Slack with 3.2 billion in Q2 alone. The framing change is the runtime: agents are positioned to pursue goals over days and weeks, learn new skills and work together, rather than answer within a chat session. The AWU figures are self-reported and the unit is Salesforce's own metric, so treat the volume claim as a vendor number and the long-horizon runtime as the substantive part.
Source
↳ Follow the thread