CROSS-CATEGORY: Per-Resolution Pricing Now Has Published Rate Cards, and Salesforce Just Published the Deflection Numbers That Set the Bill
Outcome pricing stopped being a talking point and got a price list. Atlassian's Customer Service Management now charges $1.00 per AI agent resolution from the first resolution with no included allowance, discounting to $0.95 at 12,000, $0.90 at 50,000 and $0.85 at 200,000, with billing starting 2026-12-03; Mintlify moved on 2026-09-08 to fixed credit prices per outcome (25 credits for an answered question, 250 for a docs update, zero when the agent produces nothing); Salesforce added pay-per-resolution to Agentforce in June but never published a number. The 48-hour anchor is Salesforce's 2026-09-16 Live Nation release quantifying deflection as the billable unit, 95% of fan support cases and a projected 300,000 annual inquiries. For buyers the lesson is that 'we only charge when it works' now carries a per-unit price you can multiply, and Atlassian's zero-allowance floor means the cheapest tier is no longer free.
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