Edra Raises $30M at $1.8B Valuation — Ex-Palantir Execs Building AI Instruction Automation to Replace ITSM and Support SaaS

Axios·high signal

Edra, founded by two former Palantir co-heads of forward-deployed AI engineering, closed a $30M Series A led by Sequoia Capital on March 18, valuing the company at $1.8B. Edra's approach is architecturally novel: it reverse-engineers company operating instructions from existing operational data — support tickets, emails, logs, chat histories — to build living knowledge bases that train domain-specific agents for ITSM and customer support. Current customers include ASOS, HubSpot, and Cushman & Wakefield; the largest business line is IT service management, a direct competitive threat to ServiceNow's core.