SaaS Founder Shuts Down Free Tier: 8,400 Free Users, 0.95% Conversion, 60% of Support Tickets

r/SaaS·medium signal

An r/SaaS post (195up, 67cmts) documents the decision to kill a free tier after running the numbers: 8,400 free users generated 60% of support volume, filed the most feature requests, and converted at 0.95% — making them a net negative. The founder frames it as a structural correction not a growth move. The data point is one of the most concrete free-tier conversion benchmarks shared by a practitioner, directly relevant to any SaaS builder weighing a free tier.