Salesforce Is Now Running Three Pricing Models at Once and Its Own Partners Call It an 'Anxiety-Filled Architecture'
The Register reported September 21 that Salesforce is simultaneously selling seats, Flex Credits consumption, and outcome fees, plus Agentforce Enterprise License Agreements and the newer Salesforce Commit, with CRM GM Bill Patterson telling an investor webinar it is still devising a structure aligned to realized benefit. An analyst quoted in the piece called the combination an anxiety-filled architecture of contract frameworks, and Patterson conceded that agents spanning multiple domains have no single measurable result to price against. Gartner already warned in January that all-you-can-eat AELAs may not survive renewal. The lesson for anyone buying agent software: the vendor has not decided what it is selling you either.
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