Markets
Agentforce's Flex Credit Rate Card Surfaces: 20 Credits Per Standard Action, 30 Per Voice Action
Channel Insider published a September 21 piece that carries the number most Salesforce pricing coverage omits: the Agentforce Flex Credits rate card assigns 20 credits to standard and custom agent actions and 30 to voice actions. It frames the market as four coexisting models (subscription, consumption by token, action-based, outcome-based) and quotes AWS's Allison Johnson on C-level buyers saying 'I'm really not into a 10-year SaaS agreement anymore.' The unresolved problem she names is the one that will decide whether outcome pricing sticks: 'How do you check that that outcome actually happened? Like, how do you get the customer to opt into being charged?'
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