SaaStr: ServiceTitan Kept All 1,000 Podium Customers and Still Grew Only 25%, So a System of Record Protects Retention but Does Not Create Growth

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Jason Lemkin argues that cutting off Podium protected ServiceTitan's retention but not its growth. Incremental spend is going to the data layer instead: Snowflake at 34% product revenue growth and 126% NRR, Databricks at 80%+ on $7B ARR, against Salesforce applications at 7%. He cites Salesforce storage at about $3,000/GB/year versus pennies on S3, and notes that 35T of 52T Data 360 records were zero-copy and never moved into Salesforce. His advice is to keep the authoritative record, give up storage rent, and compete for the agent control plane. The ServiceTitan–Podium cutoff itself happened in August; this post is the new analysis.