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Pendo Folded Agent Analytics and a Real-Time Context Toolkit Into 'Pendo for Agents', Feeding Rage Clicks to Fin, Sierra and Decagon
Pendo says it has analyzed 47M agent conversations across about 500 companies and found that most support agents don't know who they are talking to. Its Agent Toolkit streams session history, frustration signals (rage clicks, dead clicks, errors) and in-progress workflow state into any third-party or in-house agent. Pendo says Teachable, running Intercom's Fin, saw proactive-message engagement rise 200%, with 86% of those conversations resolved without escalation. Product-analytics vendors are repositioning as the context supplier for support agents instead of competing with them.
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