Intercom Fin AI Agent Hits 67% Average Resolution Rate (Highest in Industry) — Over 20% of Customers Now Exceed 80% Autonomous Resolution

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Intercom's Fin AI agent has reached a 67% average resolution rate, the highest reported in the customer support industry, with response times dropping from 30 minutes to seconds. Over 20% of Intercom customers now see resolution rates above 80%, indicating a tipping point where AI handles the clear majority of customer interactions. Combined with Zendesk's claim of 80% autonomous resolution and its Forethought acquisition, the support SaaS category is furthest along in the transition from human-staffed to AI-native operations.