Automation Anywhere Reports AI Agents Auto-Resolve 80% of IT Support Tickets Across 70+ Enterprise Deployments
Automation Anywhere·medium signal
Automation Anywhere released data showing AI agents resolve over 80% of employee IT support tickets, based on analysis of millions of requests across 70+ enterprise deployments. Results include 67% reduction in mean time to resolution, 43% decrease in IT staff workload, potential ITSM cost savings of 50% ($5M+ annually for large enterprises), and 8-week deployment timelines. Q4 earnings showed 61% of software bookings came from AI, confirming enterprise agentic AI has crossed from pilot to revenue-generating production workloads.