Intercom Fin AI Agent Crosses $100M+ ARR — Resolves 2M Issues/Week at $0.99/Resolution with $1M Performance Guarantee

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Intercom's Fin AI agent has grown from $1M to $100M+ ARR, now resolving 2 million customer issues per week (doubled in recent months) with resolution rates climbing from 27% at launch to 67%+. The $0.99/resolution pricing model is backed by a $1M performance guarantee if resolution targets aren't met. Approximately 8,000 companies use Fin, handling 80%+ of support volume. This is the clearest proof point that outcome-based pricing can scale to 9-figure ARR in customer support, validating the model HubSpot and Zendesk are now copying.