Motley Fool: ServiceNow Must Sell the Same AI That Could Replace It — Stock Down Nearly 50% From Peak
The Motley Fool·medium signal
The Motley Fool highlights ServiceNow's existential paradox: most of its core value — processing tickets, coordinating workflows — is exactly the kind of process-driven work that modern AI can do natively, yet it must sell AI features to survive. The company's stock is down nearly 50% from its 2025 highs. The bull case: ServiceNow's most defensible asset is the operational record underneath the software, and replacing enterprise ITSM workflow state isn't simple. For builders: this is the canonical case study of whether incumbent data moats survive when AI commoditizes the workflow layer.