CROSS-CATEGORY: Outcome-Based Pricing Converges Across CRM, Support, and Security in Single Quarter

Multiple (Monetizely, SaaStr, Goldman Sachs, SecurityWeek)·high signal

In a single quarter, outcome-based pricing became the default across three unrelated SaaS categories: CRM (HubSpot $0.50/resolved conversation, Salesforce Agentic Work Units), Support (Intercom $0.99/resolved ticket, Zendesk $1.50-$2.00/resolved issue), and Security (Sola Security's no-code platform lets teams build custom apps, bypassing per-seat security tools entirely). Goldman Sachs coined 'Results-as-a-Service' to describe this convergence. The per-seat model isn't dying gradually — it's being simultaneously abandoned across the entire SaaS stack.