Voices
SoundHound COO: Voice AI Shifts from Q&A to Action-Oriented Agentic Systems in 2026
SoundHound COO Michael Zagorsek told Fintech TV that 2026 marks a fundamental shift in conversational AI from answering questions to executing multi-step actions autonomously. He described the transition from voice interfaces that retrieve information to agentic systems that complete transactions, navigate workflows, and take real-world actions on behalf of users. This aligns with the broader industry move from 'AI that answers' to 'AI that acts' seen across OpenAI, Anthropic, and others.
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