Customers Bank Partners with OpenAI — Engineers Embedded Onsite to Automate Commercial Banking
CNBC·high signal
Customers Bank ($26B in assets) signed a multiyear partnership with OpenAI that embeds OpenAI engineers onsite to co-develop custom AI capabilities for lending, deposits, and payments. The bank targets reducing commercial loan closing from 30-45 days to 7 days and complex account opening from over a day to under 20 minutes using conversational AI. OpenAI could eventually sell the resulting finance tools to other banks, making this a potential template for AI-native banking infrastructure.