Agents
Salesforce Launches Agentforce Operations GA — AI Agents for Back-Office Automation via Regrello Acquisition
Salesforce shipped Agentforce Operations on April 29, extending its agent platform from customer-facing workflows into back-office processes including inventory management, onboarding, compliance checks, and auditing. Built on the Regrello acquisition, agents operate across email, ERP, and collaboration tools with claimed 50-70% cycle time reduction and 80% manual task elimination. Ecosystem integration with Salesforce Flows enters beta in May 2026. This marks Salesforce's strategic expansion from CRM-bound agents to full enterprise operational automation.
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