AWS 'What's Next' Event: Amazon Connect Launches Four Agentic AI Solutions Across Enterprise Verticals

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At the 'What's Next with AWS' event, Amazon launched four agentic AI solutions under the Amazon Connect umbrella: Connect Decisions (supply chain), Connect Talent (hiring), Connect Customer (CX), and Connect Health (healthcare). Also announced: Amazon Quick, an AI assistant desktop app with Free and Plus pricing plans. The move positions AWS as an end-to-end enterprise agent platform, competing with Microsoft Copilot's vertical strategy.