Lloyds Banking Group Launches Envoy — Google Cloud-Powered AI Agent Platform Across 21M Accounts

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Lloyds deployed Envoy, a standardized platform for building, deploying, and managing AI agents with built-in governance, monitoring, and risk controls, powered by Google Cloud. The platform includes ready-to-use templates and an internal agent marketplace where teams can share and reuse agents across the organization. COO Ron van Kemenade said Envoy targets productivity improvements, better customer journeys, and 'potentially disruptive business models' — Lloyds targets £100M in AI value for 2026.